RETURNS
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
We receive the returned product within 14 days (UK orders) or 28 days (International orders) following the date of delivery of the product
The returned product is unused, in its original packaging, with any labels still attached,
and otherwise in a condition enabling us to sell the product as new
You comply with the returns procedure set out below; and
None of the exclusions set out below apply.
SALE ITEMS
Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited to an e wallet / paypal account. Refunds will not be issued for any sale items.
EXCLUSIONS
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway. Goods returned after a period of 14 Days from purchase. Items must be must be unworn, undamaged, free of makeup/ stains, pet hairs, deodorant and perfume and have all original tags or packaging attached.
REFUNDS
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product. The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.
IMPROPER REFUNDS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): We will not refund or exchange the product We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
For any queries contact us via at Lucidoclothingltd@gmail.com.